Frequently Asked Questions

Everything you need to know about your Laline beauty experience

What is Laline's shipping policy?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, and we provide free shipping on all orders over $50.

Are Laline products cruelty-free?

Yes, we are committed to ethical beauty. Laline does not test any of our finished products or ingredients on animals.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy for skincare items?

We accept returns for unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Do your products contain parabens?

Many of our collections are formulated without parabens. You can find a full list of ingredients on each product page to ensure they meet your personal preferences.